FAQs

When can I pick up my order?

We will email you once your order is ready for pick up - usually within 2-4 days. In store pick up is available at our San Diego boutique Tuesday - Friday from 11:30am - 4:00pm. Pick up address: 4698 Alvarado Canyon Road, Suite P, San Diego 92120. Please bring your order confirmation with you!

How much is shipping?

$8.00 flat rate for standard ground shipping to U.S. addresses, no minimum order required. Free shipping on orders $45+ to U.S. addresses.

When will my order ship?

Your order will typically ship within 1-3 business days of purchase date.

Where is my order?

If your package is lost in transit, we recommend contacting USPS/UPS immediately. Unfortunately once an order ships, we cannot be held responsible for delays, lost, or stolen packages.  

An item arrived damaged.

We are so sorry! Please reach out to us right away so that we may resolve it.  

What is your return/exchange policy?

To ensure the quality of our products, we are not able to accept returns on perfume or aroma oils. All other items may be returned for store credit within 14 days of purchase. These items must be unused and in the same condition they were received. Please contact us first to receive a return authorization; you will be responsible for shipping costs for returning items. Shipping costs are non-refundable.